1. Color and pattern may vary due to nature

2. Order will process when payment is received.

3. No goods to be returned to the company for whatever reason without prior notification and agreement by the company.

4. Carriage will not be refunded on returns unless agreed in writing by the company.

5. Any claim based on any defect in the quality or condition of the goods must be notified to the company within two working days from delivery.

6. Customers who have ordered a cue via mail order are allowed two weeks to return the cue and will be required to pay all extra postal charges.

7. Cues or cases made to order: If we have specially made a cue or case to your specific dimensions to suit you, then we can not offer the same returns policy. It is the responsibility of the customer to know what they are ordering and provide the correct specifications. Any incorrect measurements selected at the time of ordering are the responsibility of the customer.

8. * Please note, Customer can cancel the purchase(Chargeback) only the item are not receive and blemish.

9. ** Please note that goods must be returned within 14 days of purchase, in perfect condition, and in their original, undamaged packaging along with proof or purchase.